Privacy Policy

1. Introduction and Acceptance

Ben Behmer Media LLC ("Company," "we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy ("Policy") explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, submit your contact information through any channel (including but not limited to our website, marketing channels, third-party platforms, social media, email, phone, or any other method), or interact with us in any manner. By accessing our website, submitting your contact information through any channel, using our services, or interacting with us, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and all terms contained herein. If you do not agree with this Policy, you must not submit your contact information or use our services.

2. Consent to Contact and Communication

2.1 Express Consent to Be Contacted

BY SUBMITTING YOUR CONTACT INFORMATION TO US THROUGH ANY CHANNEL, INCLUDING BUT NOT LIMITED TO:

• Our website forms, contact forms, or booking systems
• Marketing channels, including social media platforms, advertising networks, or third-party lead generation services
• Email communications, text messages, or phone calls
• Trade shows, events, conferences, or networking events
• Referrals, partnerships, or business development activities
• Any other method or channel through which you provide your contact information

YOU EXPRESSLY CONSENT AND AGREE TO BE CONTACTED BY US, OUR AFFILIATES, AGENTS, REPRESENTATIVES, AND SERVICE PROVIDERS THROUGH ANY AND ALL MEANS OF COMMUNICATION, INCLUDING BUT NOT LIMITED TO:

• Telephone calls (including landline, mobile, and VoIP)
• Text messages (SMS, MMS, and other messaging services)
• Email communications
• Postal mail and physical mailings
• Social media messages and communications
• Push notifications and in-app messaging
• Any other current or future communication technology or method

2.2 Consent to Automated and AI-Powered Outreach

YOU EXPRESSLY ACKNOWLEDGE AND CONSENT THAT WE MAY USE ARTIFICIAL INTELLIGENCE ("AI"), AUTOMATED SYSTEMS, MACHINE LEARNING ALGORITHMS, ROBOTIC PROCESS AUTOMATION, AND OTHER AUTOMATED TECHNOLOGIES TO:

• Initiate, send, and manage communications with you, including but not limited to emails, text messages, phone calls, and other forms of outreach
• Qualify, analyze, and process your information using AI-powered systems
• Personalize and customize communications based on automated analysis of your data and behavior
• Schedule appointments, send reminders, and manage follow-up communications through automated systems
• Use chatbots, virtual assistants, and other AI-powered communication tools to interact with you
• Analyze your preferences, interests, and engagement patterns using automated analytics
• Deliver targeted marketing messages and promotional content through automated marketing platforms
• Conduct automated lead scoring, qualification, and routing processes

YOU UNDERSTAND AND AGREE THAT SUCH AUTOMATED AND AI-POWERED COMMUNICATIONS MAY NOT INVOLVE DIRECT HUMAN INTERVENTION AT THE TIME OF INITIATION, AND YOU CONSENT TO RECEIVING SUCH COMMUNICATIONS.

2.3 Consent to Human Outreach

YOU ALSO EXPRESSLY CONSENT TO BEING CONTACTED BY OUR HUMAN REPRESENTATIVES, INCLUDING BUT NOT LIMITED TO:

• Sales representatives and account managers
• Customer service representatives and support staff
• Marketing team members and business development professionals
• Third-party service providers acting on our behalf
• Any other authorized personnel or representatives

2.4 Scope and Duration of Consent

Your consent to be contacted as described in this Policy applies to all contact information you provide to us, regardless of the channel or method through which it was obtained. This consent remains in effect until you explicitly opt-out or withdraw your consent in accordance with Section 8 of this Policy. Even if you opt-out of certain types of communications, you acknowledge that we may still contact you for transactional, legal, or administrative purposes as permitted by law.

3. Information We Collect

3.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us through any channel, including:

• Contact information: name, email address, phone number (including mobile and landline), mailing address, and business address
• Business information: company name, job title, industry, business type, service areas, and revenue information
• Payment and billing information: credit card numbers, bank account information, billing addresses, and payment history
• Communications: emails, phone call recordings (where permitted by law), chat messages, social media interactions, and any other communications with us
• Marketing preferences: communication preferences, service interests, and marketing consent status
• Account information: usernames, passwords, account settings, and service preferences
• Any other information you choose to provide to us through any channel

3.2 Information Collected Automatically

When you visit our website or interact with our services, we automatically collect certain information:

• Technical information: IP address, browser type and version, operating system, device type, device identifiers, and mobile network information
• Usage information: pages viewed, time spent on pages, navigation paths, clickstream data, and interaction patterns
• Referral information: referring website URLs, search terms used, and marketing campaign identifiers
• Location data: general geographic location based on IP address or device GPS (where permitted)
• Cookies and tracking technologies: cookie identifiers, pixel tags, web beacons, and similar tracking technologies
• Performance data: page load times, error logs, and system performance metrics

3.3 Third-Party Information

We may receive information about you from third-party sources, including business directories, social media platforms, marketing partners, data providers, lead generation services, advertising networks, and public records. We may combine this information with other information we have about you to create a more complete profile and improve our services.

4. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, operating, maintaining, and improving our services
• Processing payments, managing billing, and collecting fees
• Communicating with you about services, updates, promotional offers, and marketing messages (including through automated and AI-powered systems)
• Personalizing your experience and tailoring communications to your interests and preferences
• Qualifying leads, scheduling appointments, and managing customer relationships
• Analyzing usage patterns, service performance, and business metrics
• Detecting, preventing, and addressing technical issues, fraud, and security threats
• Complying with legal obligations, court orders, and government regulations
• Protecting our rights, property, and safety, as well as that of our users and others
• Marketing and advertising our services (with your consent where required by law)
• Conducting research, analytics, and business intelligence activities
• Facilitating business transactions, mergers, acquisitions, or asset sales

5. Legal Basis for Processing

5.1 General Legal Bases

We process your personal information based on the following legal bases:

• Consent: Where you have given clear, explicit, and informed consent for specific processing activities, including but not limited to marketing communications, automated outreach, and AI-powered processing
• Contract: Processing necessary to perform our contract with you or to take steps at your request before entering into a contract
• Legal Obligation: Processing required to comply with legal requirements, court orders, or government regulations
• Legitimate Interests: Processing for our legitimate business interests, including marketing, fraud prevention, security, and business operations, provided your rights and interests are not overridden
• Vital Interests: Processing necessary to protect vital interests of you or another person
• Public Interest: Processing necessary for the performance of a task carried out in the public interest

5.2 GDPR Legal Basis (EU Residents)

If you are located in the European Economic Area (EEA), our legal basis for processing your personal information complies with the General Data Protection Regulation (GDPR). We process your information based on the legal bases described above, and we ensure that any automated decision-making, including profiling, is conducted in accordance with GDPR requirements.

6. How We Share Your Information

We may share your information in the following circumstances:

6.1 Service Providers and Business Partners

We may share information with third-party service providers and business partners who assist us in:

• Payment processing and billing services
• Email marketing, SMS messaging, and communication platforms
• Customer relationship management (CRM) systems and marketing automation platforms
• Analytics, website optimization, and performance monitoring services
• Cloud hosting, data storage, and infrastructure providers
• AI and machine learning service providers
• Lead generation and marketing partners
• Legal, accounting, and professional services
• Advertising networks and marketing technology providers

These service providers are contractually obligated to protect your information and use it only for the purposes we specify. They are not permitted to use your information for their own marketing purposes without your consent.

6.2 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control of your personal information.

6.3 Legal Requirements and Protection

We may disclose your information if required by law, court order, government regulation, or legal process, or to protect our rights, property, or safety, or that of our users, employees, or others. This includes responding to subpoenas, search warrants, and other legal requests.

6.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so, or when you have directed us to share your information.

7. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit (using TLS/SSL) and at rest (using industry-standard encryption algorithms)
• Regular security assessments, vulnerability scans, and penetration testing
• Access controls, authentication mechanisms, and authorization protocols
• Employee training on data security and privacy best practices
• Secure data centers and hosting environments with physical and logical security controls
• Regular backups, disaster recovery procedures, and business continuity planning
• Compliance with industry security standards, including SOC 2, ISO 27001, and PCI DSS where applicable
• Incident response procedures and breach notification protocols
• Regular review and updating of security measures to address emerging threats

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining reasonable security measures appropriate to the nature of the information we collect and process.

8. Your Rights and Choices

8.1 General Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal information and receive a copy of the data we hold about you
• Correction: Request correction of inaccurate, incomplete, or outdated information
• Deletion: Request deletion of your personal information, subject to legal and contractual obligations
• Portability: Request a copy of your information in a structured, commonly used, and machine-readable format
• Opt-Out: Unsubscribe from marketing communications, automated outreach, or specific types of communications (while acknowledging that transactional and legal communications may continue)
• Objection: Object to processing based on legitimate interests or for direct marketing purposes
• Restriction: Request restriction of processing in certain circumstances

8.2 How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in Section 14 of this Policy. We will respond to your request within a reasonable timeframe, typically within 30 days, though this may be extended in complex cases. We may require you to verify your identity before processing certain requests.

8.3 Opt-Out Procedures

You may opt-out of certain communications by:

• Clicking the "unsubscribe" link in any marketing email
• Replying "STOP" to any text message
• Contacting us directly at the email address or phone number provided in Section 14
• Updating your communication preferences in your account settings (if applicable)

IMPORTANT: Even if you opt-out of marketing communications, you acknowledge that we may still contact you for transactional, legal, administrative, or service-related purposes. Additionally, opting out of one communication channel does not automatically opt you out of all channels.

8.4 GDPR Rights (EU Residents)

If you are located in the EEA, you have additional rights under GDPR:

• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Restrict: Request restriction of processing in certain circumstances
• Right to Withdraw Consent: Withdraw consent for consent-based processing at any time
• Right to Data Portability: Receive your data in a portable format and transmit it to another controller
• Right to Lodge a Complaint: File a complaint with your local data protection authority (DPA)
• Right to Information: Receive clear information about automated decision-making and profiling

8.5 CCPA Rights (California Residents)

California residents have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• Right to Know: Request disclosure of what personal information is collected, used, shared, or sold
• Right to Delete: Request deletion of personal information, subject to certain exceptions
• Right to Opt-Out: Opt-out of the sale or sharing of personal information (we do not sell personal information)
• Right to Non-Discrimination: Exercise your privacy rights without discrimination
• Right to Correct: Request correction of inaccurate personal information
• Right to Limit: Limit the use and disclosure of sensitive personal information

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences, settings, and login information
• Analyze website traffic, user behavior, and engagement patterns
• Provide personalized content, advertisements, and recommendations
• Improve our website functionality, performance, and user experience
• Measure the effectiveness of our marketing campaigns and advertising
• Enable social media features and integrations
• Prevent fraud and ensure security

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website. We may also use third-party cookies and tracking technologies, which are subject to the privacy policies of those third parties.

10. Third-Party Links and Services

Our website and communications may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices, content, or security of these third parties. We encourage you to read their privacy policies and terms of service before providing any personal information. This Privacy Policy does not apply to third-party websites or services.

11. Children's Privacy

Our services are not intended for children under the age of 13 (or the applicable age of majority in your jurisdiction). We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information promptly. If you believe we have collected information from a child under 13, please contact us immediately using the information provided in Section 14.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws, including:

• Standard contractual clauses approved by relevant data protection authorities
• Adequacy decisions by relevant data protection authorities
• Other legally recognized transfer mechanisms

By submitting your information, you consent to the transfer of your information to countries outside your country of residence, including the United States, where our servers and service providers may be located.

13. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

• The nature and sensitivity of the information
• The purposes for which we collected and process the information
• Legal, regulatory, and contractual requirements
• The potential risk of harm from unauthorized use or disclosure
• Whether we can achieve the purposes through other means

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws. However, we may retain certain information for longer periods if required by law, for legitimate business purposes, or to resolve disputes.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other reasons. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending you an email notification (if we have your email address)
• Displaying a prominent notice on our website
• Other methods as required by applicable law

Your continued use of our services, website, or submission of information after changes to this Policy constitutes acceptance of the updated policy. If you do not agree with the changes, you must stop using our services and contact us to request deletion of your information in accordance with Section 8.

15. Do Not Track Signals

Some browsers and devices allow you to send "Do Not Track" (DNT) signals. We currently do not respond to DNT signals because there is no industry standard for how to respond to them. We continue to monitor developments in this area and may update our practices in the future.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, wish to exercise your rights, or want to opt-out of certain communications, please contact us:

17. Acknowledgment and Agreement

BY SUBMITTING YOUR CONTACT INFORMATION TO US THROUGH ANY CHANNEL OR USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS PRIVACY POLICY IN ITS ENTIRETY. YOU FURTHER ACKNOWLEDGE AND AGREE THAT:

• You have provided express consent to be contacted through all means of communication, including automated and AI-powered systems
• You understand that we may use AI, automated systems, and machine learning technologies to communicate with you
• You consent to receiving both automated and human-initiated communications
• You understand your rights and how to exercise them as described in this Policy
• This Policy may be updated from time to time, and your continued use constitutes acceptance of updates
• This Policy is incorporated by reference into our Terms of Service and any service agreements